August 22, 2005

In my last entry I questioned if replacing a malfunctioning cell phone would be as easy as they said it would be. That of course wasn't even close to being true.

I found everything I needed...the box, the info, the receipt. I read the back of the receipt and already knew I wasn't going to be able to get an exchange at Radio Shack. See, if all these problems would've come up before Aug. 11th, it would've been cool because it would've still been under their warranty. Of course, that would be too lucky for me So I went to Radio Shack anyway and played dumb to see what would happen. As I thought, they said no.

So I called the Sprint Store back, they told me to call Sprint. Am I getting the run around here? Sprint said that since the replacement protection package wasn't part of my plan, I had to deal with the Sprint Store. Uh-huh. By now I already knew I was going to end up having to buy a new phone, but just for kicks play dumb with me and let's see what happens next!

Me: "Hello. I have a phone you guys diagnosed as having humidity/moisture. I can't return it to Radio
Shack because their warranty expired. And I found out through Sprint that I don't have the
replacement package thing and they told me to deal with you guys. What are my options?"
Sprint Store Lady: "Well, you have to buy a new one."
Me: "Buy a new one? This one is just 3 months old and it's still under manufactor's warranty."
Spring Store Lady: "Right, but because of the moisture the warranty is void. "
Me: "I can't even take it to another Sprint Store to get it fixed? "
Spring Store Lady: "No, they won't fix it because it's void."
Me: "So pretty much my phone is dead according to Sprint and I need to buy a new one."
Sprint Store Lady: "Yes, that's correct."
Me: "Ok. Thank you. Bye."
Sprint Store Lady: "Have a nice day. Bye."

So there it is...I need to buy a new phone. You know, I can totally understand if I spilled water all over it or something, but I didn't do anything to this phone. Warranties are for sh*t. Hm, maybe I'll open it up and see. It's already f*cked, so who cares! hahaha!

R.I.P. LG125